All prices shown on the website include VAT and other local taxes, but they do not include shipping costs that will be detailed separately and must be accepted by the customer.

If you no longer want to receive further email communications from us, please let us know by sending an email to It's that easy! Remember that, even if you deactivate communications, you will still receive the order and/or return mails.

To pay for your purchase, you can use your credit  or debit card or you can make a bank transfer or deposit indicating your order number in the following bank account number:

BBVA: ES83 0182 1313 2302 0155 1165

Payment will be made at the time of the order and will be an indispensable condition for its formalization. The amount of this payment will be obtained by adding the price of each of the items and the corresponding shipping costs and finally discounting the amount corresponding to the promotions that can be enjoyed in each case. Proof of purchase corresponding to the order will be sent by email.

No, the items are not reserved until the payment will be formalized.

Bitxo Bola informs the customer that the units of items put up for sale are those estimated in stock at the time, without intentionally offering merchandising that is not available in stock.

Bitxo Bola will do everything possible to serve all the items ordered by the customer, but it is possible that in certain cases due to causes beyond our control such as human errors or problems on the computer systems , it is not possible to provide any of the items ordered by the customer. In the event that a product should not be available after you have placed an order, we shall inform you of this by email or telephone.  You will then be given a total or partial or cancellation option.


Delivery will be made between 7 - 9 working days from the date we receive proof od payment for standard shipments and between 5 - 6 working days for express shipments.


Delivery will be made between 8 - 10 working days from the date we receive proof od payment for standard shipments and between 6 - 7 working days for express shipments.

If the order has not left our warehouse, we can proceed to cancel it. Once it has left, you would have to make the return by the usual procedure.

We will deliver your items to the address you indicate to us.

Remember that, if you want, you can specify a different delivery address from your billing address. This is very useful in cases you want to send a gift, if you spend more time at work than at home or if you are planning to stay far from home for a period of time.

Yes, you can return as long as it has not been used and is in its original packaging, with the labels in perfect condition. Follow the instructions in the section "RETURNS" that you will find at the bottom of the page. We regret to inform you that right now we do not have the option to make any type of change, so you will have to process a return and make a new purchase.

Returns (by fault or defect)

- Conditions: the process of change must be made within the period of 30 calendar days after receiving the order.

- Cost: the returns have no cost to the customer. Bitxo Bola will reimburse the corresponding amount within the period of 14 calendar days from the date on which it was informed of the return. The refund will be made in the same form of payment originally used for the purchase. However, we retain the refund until we have received the goods.

- Procedure: You can request the return on our website, through our contact form, by writing an email to or through our Customer Service by calling 944 070 723 and we will pick up your purchase at the delivery address you indicated.

Should you have any questions about our services, please do not hesitate to contact our Customer Service on the number 944 070 723 or write to

The discount codes must be applied at the time of checking out in the shopping cart. When you enter the discount, it will be applied directly to your purchase. You have to bear in mind that some discount codes are not accumulative and may cancel some discounts you had before entering the code.

For any other queries or questions you may have, please contact our Customer Cervice on 944 070 723 or write to