FREQUENT QUESTIONS
All prices shown on the website include VAT and other local taxes, but do not include shipping costs that will be detailed separately and must be accepted by the customer.
If you no longer want to receive more communications from us in your email, you only have to click on the unsubscribe link that you will find in the newsletter itself received. You can also send us an email to our email address info@bitxobola.com communicating it. It's that easy! Remember that, even if you deactivate communications, you will continue to receive order and/or return emails.
To pay for your purchase, you can use your credit or debit card or you can make a transfer or deposit indicating your order number in the following account number:
BBVA ES83 0182 1313 2302 0155 1165
Payment will be made at the time the order is placed and will be an essential condition for its formalization. The amount of this payment will be obtained by adding the price of each of the items and the corresponding shipping costs and finally discounting the amount corresponding to the promotions that can be enjoyed in each case. The proof of purchase that corresponds to the order will arrive by email.
No, the items are not reserved until the payment is formalized.
Bitxo Bola informs the client that the units of items put up for sale are those estimated to be in stock at all times, without intentionally putting more merchandise than is actually physically in stock. Bitxo Bola will do everything possible to serve all the items requested by the client, but it is possible that in certain cases and due to causes that are difficult for Bitxo Bola to control, such as human errors or incidents in computer systems, it may not be possible to serve any of the items. items ordered by the customer. In the event that a product is not available after the order has been placed, the user will be notified, either by email or by phone. You will then be offered the possibility to cancel all or part of this order.
The term will be from the moment you make the purchase:
7 - 9 working days for orders with standard shipping within the Peninsula and the Canary and Balearic Islands.
5 - 6 working days for orders with express delivery within the Peninsula.
Remember that in sales periods the delivery time can be extended.
If the order has not left our warehouse, we can proceed to cancel it. Once it has left, you would have to make the return by the usual procedure.
We will deliver your items to the address you indicate to us.
Remember that, if you want, you can specify a different delivery address from your billing address. This is very useful in cases you want to send a gift, if you spend more time at work than at home or if you are planning to stay far from home for a period of time.
Yes, you can return as long as it has not been used and is in its original packaging, with the labels in perfect condition. Follow the instructions in the section "RETURNS" that you will find at the bottom of the page. We regret to inform you that right now we do not have the option to make any type of change, so you will have to process a return and make a new purchase.
Returns (by fault or defect)
- Conditions: the process of change must be made within the period of 30 calendar days after receiving the order.
- Cost: the returns have no cost to the customer. Bitxo Bola will reimburse the corresponding amount within the period of 14 calendar days from the date on which it was informed of the return. The refund will be made in the same form of payment originally used for the purchase. However, we retain the refund until we have received the goods.
- Procedure: You can request the return on our website, through our contact form, by writing an email to info@bitxobola.com or through our Customer Service by calling 944 070 723 and we will pick up your purchase at the delivery address you indicated.
Should you have any questions about our services, please do not hesitate to contact our Customer Service on the number 944 070 723 or write to info@bitxobola.com.
The discount codes must be applied at the time of checking out in the shopping cart. When you enter the discount, it will be applied directly to your purchase. You have to bear in mind that some discount codes are not accumulative and may cancel some discounts you had before entering the code.
For any other queries or questions you may have, please contact our Customer Cervice on 944 070 723 or write to info@bitxobola.com.